Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 60 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

I purchased via eBay. How do I return the item?

  • Please instigate a return request within eBay via your purchase history. 
  • This page should help you.

 What items are non-refundable?

  • Free gifts or promotional items
  • Underwear is exempt form being returned, as are perishable food items.
  • Items that have been customised for the customer such as our trouser shortening service are also exempt from being returned. 

 

Are there any charges for return?

  • There is no charges for return
  • The return service is via our Reply Paid address, the details of which are provided in the second stage of the returns proccess.
  • We will not refund postage for returned items that are returned via a service that you have paid for.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 business days.

Still have questions? Email us at contact@tomsoutdoors.com.au with your full name, order number and we will get back to you shortly.